suertebet Privacy Policy

1. Introduction

suertebet ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all players and visitors who use the suertebet website and its associated services. This Privacy Policy applies to all personal data collected through the suertebet platform, including the website, live casino, slot games, bingo rooms, Super Bingo, and any related communications.

This Privacy Policy has been prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). suertebet acts as the personal information controller in respect of the data described in this policy.

This Privacy Policy should be read alongside the suertebet Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data We Collect

suertebet collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration & Identity Data

When you create a suertebet account, we collect:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Philippine mobile number
• Email address
• Username and encrypted password
• Residential address (province, city, barangay)

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering regulations and PAGCOR requirements, we may collect:

• Government-issued photo identification (passport, driver's license, SSS ID, PhilHealth ID, UMID, or Postal ID)
• Proof of address documents (utility bills, bank statements)
• Proof of payment method ownership (screenshots of GCash or PayMaya account, bank account details)
• Selfie or live photo for identity confirmation

2.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and payment methods used (GCash, PayMaya, BPI, BDO, Metrobank)
• Account balance history
• Bonus and promotion redemption records
• Wagering history and game transaction logs

2.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, login timestamps, and activity logs
• Pages visited and features accessed on the suertebet platform
• Cookies and similar tracking technologies (see Section 5)

2.5 Communications Data

• Records of live chat conversations with suertebet support
• Email correspondence with suertebet
• Feedback, complaints, and dispute records

Data Category	Examples	Required?
Identity	Name, date of birth, mobile number	Yes — mandatory for registration
KYC Documents	Government ID, proof of address	Yes — required before withdrawals
Financial	Deposit history, payment method	Yes — required for transactions
Technical	IP address, device info, cookies	Automatic — collected during use
Communications	Support chat logs, emails	When you contact us

3. How We Use Your Data

suertebet uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and administer your suertebet account, including processing your registration, verifying your identity, and managing your login credentials.
• Service Delivery: To provide you with access to all suertebet games and features, including live casino, slots, bingo, Super Bingo, and sports betting.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other accepted payment channels in Philippine Peso (₱).
• Regulatory Compliance: To fulfill our obligations under the Data Privacy Act of 2012, the Anti-Money Laundering Act (RA 9160), and applicable PAGCOR regulations, including KYC verification and suspicious transaction reporting.
• Responsible Gaming: To monitor gaming behavior, enforce deposit limits and self-exclusion requests, and identify players who may be at risk of problem gambling.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the suertebet platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through live chat and email.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the overall suertebet user experience.
• Legal Proceedings: To establish, exercise, or defend legal claims where necessary.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), suertebet processes your personal data on the following legal bases:

• Consent: Where you have given explicit, informed consent to the processing of your personal data — for example, when you register an account or opt in to marketing communications.
• Contractual Necessity: Where processing is necessary to perform the contract between you and suertebet — for example, processing your deposits, withdrawals, and game transactions.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to suertebet — for example, KYC verification under the Anti-Money Laundering Act, or reporting obligations to PAGCOR.
• Legitimate Interests: Where processing is necessary for the legitimate interests of suertebet, provided those interests are not overridden by your rights — for example, fraud detection, platform security, and service improvement.

5. Cookies & Tracking Technologies

suertebet uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze usage patterns. The types of cookies we use include:

5.1 Essential Cookies

These cookies are strictly necessary for the suertebet platform to function. They enable core features such as account login, session management, and security verification. Essential cookies cannot be disabled without affecting platform functionality.

5.2 Analytics Cookies

We use analytics cookies to understand how players interact with the suertebet platform — which pages are visited most, how long sessions last, and where technical errors occur. This data is aggregated and anonymized and is used solely to improve the platform.

5.3 Preference Cookies

Preference cookies remember your settings and choices on the suertebet platform, such as your preferred language, display settings, and notification preferences, so you don't have to reconfigure them on every visit.

5.4 Marketing Cookies

With your consent, suertebet may use marketing cookies to deliver relevant promotional content and bonus offers tailored to your activity on the platform. You may withdraw consent for marketing cookies at any time through your browser settings or account preferences.

Most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality of the suertebet platform.

6. Data Sharing & Disclosure

suertebet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data only in the following limited circumstances:

• Payment Processors: We share necessary financial data with payment service providers (including GCash, PayMaya, BPI, BDO, and Metrobank) to process your deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Identity Verification Providers: We may engage third-party KYC and identity verification services to assist with document verification. These providers process your data solely on our behalf and under strict data processing agreements.
• Regulatory Authorities: We are required by law to disclose certain data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities upon lawful request.
• Legal Proceedings: We may disclose your personal data to courts, law enforcement agencies, or legal advisors where necessary to establish, exercise, or defend legal claims involving suertebet.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of suertebet's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
• With Your Consent: We may share your data with other third parties where you have given explicit, informed consent for such sharing.

All third parties with whom suertebet shares personal data are required to handle that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose beyond what is specified in our data processing agreements.

7. Data Retention

suertebet retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission, or longer if required by PAGCOR or AMLC regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Retained for three (3) years from the date of the last communication, unless a longer period is required for ongoing dispute resolution.
• Marketing Consent Records: Retained for the duration of your consent, plus a reasonable period thereafter to demonstrate compliance.
• Technical Logs: Retained for up to twelve (12) months, unless required for longer periods for security investigations.

Upon expiry of the applicable retention period, suertebet will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

8. Data Security

suertebet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the suertebet platform is encrypted using industry-standard SSL/TLS protocols.
• Password Hashing: Account passwords are stored using strong cryptographic hashing algorithms. suertebet staff cannot view your password in plain text.
• Access Controls: Access to personal data within suertebet is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: suertebet supports two-factor authentication (2FA) for account login to provide an additional layer of security.
• Regular Security Audits: The suertebet platform undergoes regular security assessments and penetration testing to identify and remediate vulnerabilities.
• Data Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, suertebet will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.

While suertebet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your suertebet login credentials and for notifying us immediately if you suspect unauthorized access to your account.

9. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by suertebet:

To exercise any of these rights, please contact the suertebet Data Privacy Officer at [email protected] (plain text — not a clickable link). We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act of 2012.

10. Children's Privacy

The suertebet platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing casino-style gambling. suertebet does not knowingly collect personal data from individuals under the age of 21.

If suertebet becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and void any associated transactions or winnings. If you believe a minor has registered on the suertebet platform, please contact us immediately at [email protected] (plain text — not a clickable link).

11. Changes to This Privacy Policy

suertebet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this policy, we will notify registered players via email or through a prominent notice on the suertebet platform prior to the changes taking effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how suertebet protects your personal data. Your continued use of the suertebet platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by suertebet, please contact our Data Privacy Officer using the details below. All communications must be in writing.